退款规则
数据订阅费用原则上不予退还——因为数据访问自支付起即已交付。以下三类情形除外。
Refund Policy
Subscription fees are generally non-refundable, because data access is delivered the moment you pay. Three categories are exceptions.
数据订阅交付的是即时可用的 API 访问能力。支付成功后配额即已开通，因此不支持无理由退款。请在支付前确认所需档位与配额。榜单本身免费公开，无需付费即可浏览全部名次。
一、可退款情形
| 情形 | 条件 | 退款比例 | 时限 |
|---|---|---|---|
| 冷静期撤回 | 支付成功起 2 小时内，且累计 API 调用 < 100 次 | 100% | 2 小时内申请 |
| 重复支付 | 同一订单号产生两笔及以上成功支付 | 100% | 30 日内 |
| 平台原因无法提供服务 | 连续 72 小时以上服务故障、误判停权、系统错误导致配额不可用 | 100% 或按比例 | 故障确认后 7 日内 |
二、不予退款情形
- 超过 2 小时冷静期，且服务已正常履行的。
- 因违反《用户协议》或法律法规被停权的。
- 因自身密钥泄露、共享、保管不当导致配额被他人消耗的。
- 对名次、数据内容不满意，或未达到预期业务效果的（本平台从不承诺效果，且名次与订阅无关）。
- 支付渠道判定为欺诈、拒付或套现的订单。
三、退款流程与时限
- 提交工单，选择「退款申请」，填写订单号、退款原因与证明材料。
- 平台在 1 个工作日内完成初审，复杂情形（需核对支付渠道记录）最长 3 个工作日。
- 审核通过后按原支付渠道退回：国际信用卡 3–5 个工作日到账，其他本地支付方式以 MoR 收单商结算周期为准。
- 已开具发票的，需先将发票红冲或退回，否则无法退款。
四、争议与复核
对退款或停权判定有异议的，可在收到结果后 7 日内申请人工复核并补充材料。复核认定平台误判的，全额退款并恢复订阅访问（当期周期已结束的，延长等长服务周期）。
复核仍不满意的，依据《用户协议》第十二条解决争议。
A subscription delivers immediately usable API access. Quota is provisioned as soon as payment succeeds, so no-reason refunds are not supported. Please confirm the tier and quota you need before paying. The board itself is free — every rank is viewable without paying.
1. Refundable cases
| Case | Condition | Refund | Window |
|---|---|---|---|
| Cooling-off withdrawal | Within 2 hours of payment and fewer than 100 cumulative API calls | 100% | Apply within 2 h |
| Duplicate payment | Two or more successful payments for the same order id | 100% | Within 30 days |
| Platform cannot deliver | Service outage over 72 consecutive hours, wrongful suspension, or a system error that kept quota unusable | 100% or prorated | Within 7 days of confirmation |
2. Non-refundable cases
- Past the 2-hour cooling-off window with the service performed normally.
- Access terminated for breaching the Terms of Service or applicable law.
- Quota consumed by others due to your own key leakage, sharing, or mishandling.
- Dissatisfaction with ranks or data content, or unmet expected business outcomes (we never promise results, and subscriptions do not affect rank).
- Orders flagged by the payment channel as fraud, chargeback, or cash-out.
3. Refund process & timeline
- Submit a ticket, choose "Refund request", and provide the order id, reason, and evidence.
- Initial review within 1 business day; complex cases (needing payment-channel records) up to 3 business days.
- Approved refunds return via the original payment channel: 3–5 business days for international cards; other local methods follow the MoR provider’s settlement cycle.
- If an invoice was issued, it must be reversed or returned before a refund can be made.
4. Disputes & review
If you disagree with a refund or suspension decision, you may request a manual review with additional evidence within 7 days of the result. If the review finds the platform erred, we refund in full and restore subscription access (or extend the service by an equivalent period if the current period has ended).
If still unresolved, disputes are handled under Clause 12 of the Terms of Service.