有什么问题,先在这里找答案
按投放、支付、退款、合规四类整理的高频问题。没找到答案可以直接提交工单,人工回复时限为 1 个工作日。
Find your answer here first
Common questions grouped under listing, payment, refunds, and compliance. If nothing fits, open a ticket — a human replies within 1 business day.
一、投放相关
上榜需要什么条件?
一个可公开访问的网址,或一个平台账号主页链接(微信公众号 / 视频号 / 小红书 / 抖音 / B 站)。内容必须真实存在、可访问、不违反中国法律法规。医疗药品器械、保健品、金融、教育培训、房产、招商加盟、酒类等 7 类需先上传前置资质。
可以投放竞品词或他人品牌吗?
不可以。描述文本与落地页中不得包含未授权的第三方商标、品牌名或企业名称,否则按侵犯第三方合法权益处理,下架且不退款。
描述文案有什么限制?
≤ 60 字,禁止极限词("最佳""第一""唯一""国家级"等)、禁止绝对化承诺("包过""根治""百分百")、禁止虚构数据("10 万用户""销量第一"除非可举证)。系统会在提交时做前置检测。
可以修改已上榜的内容吗?
名称与外链一经支付不可修改(防止换链接钓鱼)。描述文案可提交工单申请修改,每月限 1 次,需重新过审。
排名多久更新一次?
支付成功即实时更新。若遇人工复核或异常熔断,最长延迟 4 小时,页面会显示"复核中"标记。
二、支付与发票
支持哪些支付方式?
由境外收单商(Merchant of Record,MoR)统一结账,支持主流国际信用卡与当地常用支付方式,按美元(USD)结算。平台不直接经手境内支付渠道。
付了钱但榜单没更新怎么办?
先刷新页面。若 10 分钟后仍未更新,请凭订单号提交工单,我们会核对支付平台回调记录并手工补录。
怎么开发票?
MoR 收单商作为销售方统一开具票据(面向境外主体的国际发票/收据),支付完成后在工单系统提交开票申请,提供订单号与开票主体信息,T+3 内发出。境内增值税发票不在本站收款范围内开具。
下单后可以反悔吗?
支付成功前可以随时取消。支付成功后进入展示位,适用退款规则——原则上不予退款,但未实际展示前 2 小时内可申请全额退。
三、退款与争议
什么情况能退款?
三类:① 支付成功 2 小时内且未产生实际展示;② 重复支付 / 金额错误;③ 平台原因导致无法展示(故障、误判下架)。详见退款规则。
被下架了能退钱吗?
因违规被下架的,不予退款。若你对下架判定有异议,可在 7 日内申请人工复核,复核认定误判的全额退款。
退款多久到账?
审核通过后按原支付渠道退回,国际卡 3-5 个工作日,其他本地支付方式以 MoR 收单商结算周期为准。
别人用我的品牌上榜了怎么办?
提交投诉举报,附商标证书或主体证明。核实后 24 小时内下架,并通知投诉方处理结果。
四、合规与资质
哪些类目需要前置资质?
医疗药品器械、保健品、金融、教育培训、房产、招商加盟、酒类,共 7 类。需提交营业执照 + 对应行业许可证,详见资质上传。
平台对上榜内容审核吗?
审核。采用"前置机检 + 人工抽检 + 举报响应"三级机制:提交时自动过滤违禁词与黑名单域名,每日人工抽检当日新增,举报 24 小时内响应。
页面上的数据是真实的吗?
当前为演示站点,榜单数据为示例数据,不代表真实交易。正式上线后所有金额均可凭订单号核验,我们会公开每日成交总额与条目数。
我的个人信息会被怎么用?
仅用于订单履约、发票开具与合规存档,不用于站外营销,不出售给第三方。详见隐私政策。
如何举报违法违规内容?
站内提交投诉举报,或直接向 12377 违法和不良信息举报中心举报。涉及犯罪的请同时向公安机关报案。
五、还没解决?
提交工单,人工客服 1 个工作日内回复(工作日 9:00–18:00)。紧急违规内容请走投诉举报通道,24 小时内响应。
1. Listing
What do I need to get listed?
A publicly reachable URL, or a link to your profile page on a major platform. The content must genuinely exist, be reachable, and comply with the laws that apply to you. Seven categories need a licence uploaded first: medical devices and pharmaceuticals, health supplements, financial services, education, real estate, franchising, and alcohol.
Can I bid on a competitor's keyword or brand?
No. Descriptions and landing pages must not contain a third party's trademark, brand name, or company name without authorisation. Doing so is treated as infringement of third-party rights, with takedown and no refund.
What are the limits on description copy?
≤ 60 characters. Prohibited: superlative claims ("best", "number one", "only", "world-class"), absolute promises ("guaranteed to pass", "cures", "100%"), and fabricated figures ("100k users", "best-selling") unless you can evidence them. A pre-check runs at submission.
Can I edit something already listed?
The name and outbound link cannot be changed once paid (to prevent link-swapping and phishing). The description can be changed by opening a ticket — once per calendar month, and it must pass review again.
How often does the rank update?
In real time on successful payment. Where manual review or the circuit breaker applies, up to 4 hours of delay, and the page shows an "under review" marker.
2. Payment & invoices
Which payment methods are supported?
A merchant-of-record (MoR) checkout handles all payments — major international cards and common local methods, settled in USD. We do not operate domestic payment channels directly.
I paid but the board did not update.
Refresh the page first. If it is still unchanged after 10 minutes, open a ticket with your order id; we will check the payment provider's callback log and re-enter it manually.
How do I get an invoice?
After payment, submit an invoice request through the ticket system with: order id, billing entity name, tax ID, and receiving email. Electronic invoices are issued within 3 business days.
Can I change my mind after ordering?
You can cancel any time before payment succeeds. After payment the slot is live and the Refund Policy applies — in principle non-refundable, but a full refund is available within 2 hours if nothing has actually been displayed.
3. Refunds & disputes
When can I get a refund?
Three cases: (1) within 2 hours of successful payment with no actual display; (2) duplicate payment or a wrong amount; (3) the platform cannot display for its own reasons (outage, wrongful takedown). See the Refund Policy.
Can I get my money back after a takedown?
No refund where the takedown was for a breach. If you disagree with the decision, you may request a manual review within 7 days; if the review finds we erred, the fee is refunded in full.
How long does a refund take?
Approved refunds return via the original payment channel: 3–5 business days for international cards; other local methods follow the MoR provider’s settlement cycle.
Someone listed using my brand.
Submit a report with your trademark certificate or proof of entity. Once verified we take it down within 24 hours and notify you of the outcome.
4. Compliance & licences
Which categories need a prior licence?
Seven: medical devices and pharmaceuticals, health supplements, financial services, education, real estate, franchising, and alcohol. A business licence plus the relevant industry permit is required — see licence upload. Requirements vary by market; you must also hold whatever your own jurisdiction requires.
Does the platform review listed content?
Yes. We run three tiers: automated pre-screening (prohibited words and blacklisted domains are filtered at submission), daily manual sampling of new entries, and report response within 24 hours.
Is the data on the page real?
This is currently a demonstration build: board data is sample data and represents no real transaction. After launch every amount will be verifiable by order id, and we will publish daily totals and listing counts.
How is my personal data used?
Only for order fulfilment, invoicing, and compliance records. Never for off-site marketing, and never sold to third parties. See the Privacy Policy.
How do I report unlawful content?
Use the on-site report channel. Where the matter is criminal, also report it to your local law-enforcement agency.
5. Still stuck?
Open a ticket — a human replies within 1 business day (Mon–Fri, 09:00–18:00 UTC+8). For urgent unlawful content, use the report channel, which responds within 24 hours.